Returns and Exchange Policy
Our Industry-Leading Warranty
Our products' warranties are unlike any you’ll find from other suppliers. It’s why we run our business the way you treat your patients: with great care and an unwavering commitment to quality. Our ironclad guarantee (think of it as a firm handshake) is behind every product we design and will meet or exceed the warranty of the original manufacturer. As experts in the medical industry, every product you order from us is tested in our lab and approved by the FDA, which is no small feat. If you ever find any sign of a defect, simply let us know so we can offer an exchange.
Same Day ShipmentsThere is nothing more important than the care of a patient. That's why we are committed to offering the fastest shipping guarantee you’ll receive in our industry within the European Union. We offer a multitude of shipping options so your order is available by Ground or Air and made available within one to five business days. We ship internationally too.
Returns & ExchangesEvery part we sell is guaranteed to work. If you’re unsatisfied with your purchase in any way, we accept exchanges or returns with no questions asked and no hassle given. To process an exchange or to receive a full refund for a return (excluding shipping charges), contact us to obtain an RMA. The item must be received back within 30 days of your purchase date. Returns are charged with a flat €10 restocking fee.
We’ll Match Any Price
So you’ve found a product we offer at a better price? We always welcome healthy competition. Just let us know if you find a comparable product priced lower than ours and we’ll beat the quoted price. We’ll also commend you on your excellent price shopping skills.